FAQ

WHERE ARE YOU LOCATED?

        ✦ We are located in Perth, Western Australia.

IM HAVING TROUBLE CLIPPING MY HUGGING IN! ANY TIPS?

✦ We recommend trying to slightly lift the tip of the earring that goes into the hinge - this way, when closing, the clasp is secure!

WHAT MATERIALS DO YOU USE?

✦ 9K Solid Gold (AU375)
✦ 14K Solid Gold (AU585)
✦ 18K Solid Gold (AU705)
✦ Sterling Silver (925)
✦ Gold & Rose Gold Vermeil (925)

WHAT MATERIAL IS RIGHT FOR ME? 

✦ 925 Sterling Silver; A more affordable option, perfect if you only want to wear it a few times a week. Sterling silver can be worn daily however, silver naturally will oxidise overtime. 
 Gold/Rose Gold Vermeil;  3-4 times thicker gold-plating than standard plated pieces, hypoallergenic, durable & perfect for everyday wear. 
✦ Solid Gold; Solid gold is the most valuable jewellery you can purchase. The purity of gold is expressed as carats or karats. Solid gold will last a lifetime & perfect for daily wear. Encourages sustainability due to the longer wearing nature of fine jewellery pieces.

DOES ANY OF YOUR JEWELLERY CONTAIN NICKEL?  

✦ No! All pieces are nickel free & hypoallergenic! Perfect for those that have sensitive skin.

DOES JAZ HAND MADE JEWELLERY HAVE A WARRANTY?

✦ Yes we do, all of our pieces come with a 6 month manufacturing warranty, this does not include personal wear & tear. Please visit out Warranty page for more information.

HOW DO I CARE FOR MY JEWELLERY?

✦ Please visit our Care & Materials guide for detailed information around how you can best care for & store your pieces.
 

HOW DO I KEEP MY SILVER JEWELLERY CLEAN?

✦ Wearing silver will keep it looking nice, as once silver is put in a drawer, or in hot pools, it starts to oxidize/tarnish. To remove any tarnish use a silver polishing cloth or use a soft tooth brush and warm water. 
 

HOW CAN I FIND MY RING OR NECKLACE SIZE?

✦ You can find our necklace and ring guide here. We recommend going up a size if you are between ring sizes. Please do not hesitate to reach out here if you are having troubles finding your size!

CAN I SWIM/SHOWER WITH MY JEWELLERY ON?

✦ With all jewellery, It is always recommended to remove before showering, exercising & swimming as over time, they can fade. All pieces can be worn in the shower and won't tarnish quickly, however to ensure your pieces last a lifetime it is recommended to avoid water as much as possible. 

WHAT IS THE DIFFERENCE BETWEEN VERMEIL AND GOLD FILLED?

✦ Gold vermeil is similar to gold-plated jewelry but the difference is that the layer of gold is thicker (2.5 microns to be exact) and the metal underneath is sterling silver. Gold-filled jewellry, contrary to the name, is not actually filled with gold. Rather, a thick layer of gold is bonded to another metal, such as brass or copper which can often cause skin reactions.

HOW DO I KNOW WHAT HUGGIE SIZE TO GET?

✦ Visit our size guide here - you can find a photo comparison of the different sized huggies and which sizes Jaz wears and recommends for certain piercings.

DO YOU SHIP WORLDWIDE?

✦ Yes! We offer worldwide shipping! Visit our shipping page for prices and more information.