Parcel Protection
Description
Jaz Hand Made will always do our very best to ensure your parcel is delivered to you safely. For extra peace of mind, we offer parcel protection to customers wishing to ensure there are no surprises.
WHAT IS COVERED BY OUR PARCEL PROTECTION;
What happens if my parcel gets lost in transit?
There are times when parcels are not delivered within the standard time frames as specified by Australia Post. If this occurs, please contact our customer service team so we can open a missing parcel investigation. If, after 7 days, we deem your parcel to be missing, Jaz Hand Made will replace items from your order that are available in our warehouse. Items we are unable to replace will be exchanged for a credit. Please note, we do not offer refunds and this parcel protection offers a replacement of items and credits only. You can request a full credit for your missing order instead of replacement items.
What happens if my parcel is delivered to the incorrect address?
If the tracking details show your parcel has been delivered to an incorrect address and we are unsuccessful in retrieving your parcel, it will be deemed to be missing. You will be covered by parcel protection in this event and your items will either be replaced if they are still available, or otherwise a credit will be issued. Please note, we do not offer refunds for parcels delivered to an incorrect address.
What happens if my parcel is damaged in transit?
If your parcel arrives damaged by Australia Post, we will replace the item for you. If the item is no longer available, we will provide a refund. In the first instance, please contact our customer service team to arrange to have your parcel sent back for assessment by our returns team. Once an assessment has been made, you will be contacted with a resolution.
WHAT IS NOT COVERED BY OUR PARCEL PROTECTION
What happens if I have accidentally entered the incorrect delivery address on my order?
If an incorrect address is entered into your order and the parcel is subsequently delivered to that address, we cannot be held responsible for either the recovery or replacement of your order. This includes payment of any damages as a result of non-receipt of your order.
Can’t find the information you're looking for on this page?
If you have any questions relating to the Jaz Hand Made Protection Policy, please email us at info@jazhandmade.com
Materials & Care
9K/14K SOLID GOLD
When properly cared for, our solid gold pieces can last forever. With its beautiful, subtle hue, solid gold will not oxidise or discolour, so you can wear your jewellery every day, everywhere.
925 STERLING SILVER
925 Sterling Silver is a lightweight metal made of 92.5% pure silver. It’s highly durable and designed for everyday wear.
GOLD VERMEIL
Not to be confused with regular gold plating, our vermeil (pronounced ver-may) is a thick layer (2.5 microns) of 18k solid gold on sterling silver. It lasts longer and provides the look and feel of gold jewellery at a fraction of the price. All of our 18k gold vermeil pieces are stamped with “925”.
STAINLESS STEEL
Stainless steel is one of the most affordable type of metals used in crafting jewellery - Unlike other softer materials, it can withstand most daily activities without sustaining corrosion and scratches. Plus, it doesn't tarnish so it looks good even with minimal maintenance! Our gold-plated stainless steel jewellery is made by electroplating 18k gold onto durable stainless steel.
FRESHWATER PEARLS
Our freshwater pearls are carefully selected from oysters and freshwater mussels.
Sizing Guide
Let's find you the perfect match!
We know sizing can be tricky, so we've customised a sizing guide to assist you in finding the right size!
SHIPPING & RETURNS
AUSTRALIA
EXPRESS SHIPPING
(1-3 Business Days - Up to 5 days for eastern states & remote areas) $10.00
NEW ZEALAND
AUSTRALIA POST INTERNATIONAL
(10-20 days) - $15
DHL EXPRESS
(3-7 DAYS) - $25
INTERNATIONAL
EXPRESS (DHL 3-5 DAYS)
From $30.00 AUD - depending on your country.
STANDARD (Aus Post International 10-30 days)
From $20.00 AUD - depending on your country
DUTIES & TAXES:
For international customers, the prices quoted may not include all your import duties or local sales taxes, these may be charged to your purchase upon entry to your country. For more information please contact your local customs offices.
Jaz Hand Made is an Australian jewellery label focusing on providing quality jewellery pieces to wear everyday.
Our values revolve around making the everyday person feel empowered and available for anyone to compliment their style.
Whether it's for an event or everyday wear, we have styles and materials to suit any occasion.